Table of Content

Why should I choose INFOLIENT BroadBand?

Contents and Web Applications Driven
We always believe internet is a tool that enables businesses and individuals to explore and navigate the online world.  To ensure greater online experiences, we create and develop relevant contents and web applications that will empower you to do more things over the internet.

To date, we have introduced Business Life, a business ecosystem consisting of multiple hosted on-demand business applications for daily business operations targeted for SOHO (Small Office Home Office), small and medium sized enterprises. To know more about Business Life (click here) or e-mail to .

Our R&D and technical team is working passionately to come up with more contents and web applications in the future. We shall inform you from time to time on our latest offerings, so keep in touch!

Customer Relations to serve you always
We want to build a lifetime relationship with all of our customers. We are not a Broadband Service Provider that is focused on getting new customers and ignoring the existing customers. We want to be your trusted friend and always here for you either good or bad times.

All of us at Infolient are working very hard in providing the best possible service at all times. On the rare occasions when things do go wrong, we will go the extra mile to solve them at the best of our abilities.

Our customer relations team is entrusted and trained to help you resolve any problems or queries you might have. However, if you have any comments and suggestions on how to serve you better, please contact us at 1700-800-801 or e-mail us at .

Honesty and Transparency in what we say and do
We are transparent and honest when describing our BroadBand services. It means what you see is what you get and there will be no surprises when you subscribe to our services.

When we say ‘Free’ it means you don’t have to pay for it. When we say ‘Optional’ it means you have the freedom to choose. When we say ‘Recommended’ it means you can choose the extras that can enhance your broadband experience.

Value Added Services that give more value for your hard - earned money

Our Home BroadBand

The internet provides wealth of information which is a great learning tool for kids, as well as an excellent way of keeping them occupied on rainy days.

If you have young children then it’s not likely that they’ll use up much bandwidth. However, if you’re blessed with teens, they will no doubt be downloading movies and music and uploading pictures to social networking sites like MySpace and Facebook so you’ll need a reliable connection with a high download limit.

Our Home BroadBand service with 1.0 Mb speed starting from RM79 is developed to ensure that your internet connection can cope with the whole family’s internet use, whatever it may be.

Our Enterprise BroadBand

If you run a small or medium enterprise (SME), the internet is an ideal tool to enhance your company productivity and efficiency. It allows entrepreneurs like your self the ability to reach a global market without ever having to leave the comfort of your office or home.

The possibilities of business on the internet are endless. Getting the right broadband service package can make a huge difference to your business.

The first thing you should consider is whether you should have a static/fixed IP address. Having this will allow you to build your own website, and also create an email address that sends directly to an email account of your own, without the need for Hotmail. Static/fixed IP addresses also allow you to connect remotely to your PC, run a secure FTP server for uploading and sharing files with partners and clients and eliminate the possibility of downtime when a dynamic IP address refreshes itself.

If you’re planning on doing a lot if business over the internet, then you might feel that the advantages of a static/fixed IP address can give your business a real look of professionalism.

Our Enterprise BroadBand service with 1.0 Mb speed starting from RM139 comes in both dynamic and fixed IP that you can choose from depending on your business needs.

What are the basic requirements to use broadband services?

The basic technical requirements are:

1. Telephone line provided by Telekom Malaysia
2. DSL modem/ router (we give it free for Home and Enterprise BroadBand packages)
3. Splitter & Micro filter (we will provide this if the installation is done by us)
4. Internal wiring
5. AC power supply
6. PC – The minimum requirements are: Pentium processor, Windows 98 or NT and above, 32MB RAM, 30MB hard disk capacity, Network Interface Card (NIC)

What are documents needed if I want to sign-up with INFOLIENT BroadBand?

The basic documents for a Home / Residential Application are:

1. Original INFOLIENT BroadBand Application Form - Not applicable if you apply online at our secure website portal www.infolient.com
2. Copy of NRIC (front and back)
3. Copy of Telephone Bill

The basic documents for a Business / Organisation Application are:

1. Original INFOLIENT BroadBand Application Form - Not applicable if you apply online at our secure website portal www.infolient.com
2. Copy of NRIC of authorised person (front and back)
3. Copy of Business / Association registration (ROC/ROB/ROS)

Where to apply?

To get Infolient BroadBand services, there are few ways to do it:

1. Apply through our website at www.infolient.com
2. Apply through our customer service officers at 1700-800-801
3. Apply through our customer service centre at :
   
   Infolient Sdn Bhd.
   23A, Jalan SS15/4,
   47500 Subang Jaya

What are the benefits of using INFOLIENT BroadBand?

The main benefits of our broadband service are:

1. Our customer relations team is always ready to help you every Monday to Sunday, from 9am to 6pm.
2. You can connect to the internet at up to 140 times faster than the analog modems
3. Our digital modem/router comes with 1 year warranty!
4. Your connection to the internet is always on. No more logging on and off, no more busy signals, no more waiting.
5. Your home/office has its own dedicated connection
6. High speed web browsing, e-mail access up to 1MB on best effort basis (1.0 Mb download and 512 Kb upload)
7. Attractive and fixed monthly subscription
8. Our customer relation team always here to help you every Monday to Sunday, from 9am to 6pm.

What speed will I get?

INFOLIENT BroadBand gives up to 1Mb (1Mb download/ 512Kb upload) on best effort basis depending on the packages that you have chosen. The actual connection speed that you get will depend on the quality of your telephone copper line and the distance of the telephone line between your home and the local phone exchange.

If my phone line is through a cable service provider can I still get INFOLIENT Broadband?

Yes. At the moment, we are using a Telekom Malaysia phone line for our broadband connectivity. If you already have a phone line with Telekom Malaysia, you can get our broadband services anywhere in Malaysia subject to availability of the access ports.

I already have a broadband service with another Internet Service Provider (ISP); can I change it over to INFOLIENT Broadband?

Switching your broadband service over to INFOLIENT is simple. What you need to do is contact you ISP provider and fill up a form to cancel the service. The timeline to cancel your existing service is subject to the terms and conditions that you have signed with your current ISP.

Is there a limit to how much I can upload and download on broadband?

There is no limit to upload and download, however in terms of the speed, the maximum donwload speed is 1.0Mbps and the upload speed is 512k at best effort basis.

Can I use my own broadband modem or do I have to use the one supplied by INFOLIENT?

All our Broadband packages come with a free modem that has 2 years warranty. We would recommend you use our modem to ensure reliable and faster connectivity. However, you are permitted to use your own modem or buy other modems at your own will.

How long does it take to get INFOLIENT broadband?

If you are installing a new broadband connection, it normally takes around 7 working days from the receipt of your registration form and other required supporting documents in order to activate your service.

How do I install INFOLIENT Broadband?

If you've ordered a modem/router through us, this will arrive prior to your service going live. Our modem/router is already pre-programmed (plug & play) therefore all you need to do is follow the simple step-by-step instructions.

You can also call our Customer Service Centre at 1700 800 801 or find guides in our Online Support Centre at www.infolient.com for easy installation. If you are a new user, we recommend the installation is done by our technical team with a minimal fee of RM100 only. The optional installation will be charged in your bill.

Is there a minimum contract period?

There is a 12 month minimum contract for INFOLIENT Broadband. It may vary from time to time depending the packages that we offered.

What happens to my broadband connection if I move home?

Provided that your new phone line is capable of supporting broadband, we can move your INFOLIENT Broadband service. If you are still within a 12 month contract, there is a fee of RM88.00 to move your broadband service to your new premises - even if you take the same number with you.

What if I want to cancel my INFOLIENT BroadBand subscription?

INFOLIENT Broadband is subject to a 12 month minimum contract. You may cancel at anytime following the second 12 months, subject to one month's notice. You may cancel within the 12 month contract but you will need to pay the remaining subscription fee depending on the package that you have taken. Full details are available in the Terms and Conditions.

If you do want to cancel your service, please call our Customer Service Officers at 1700 800 801.